Privacy Policy

This website ( is managed by Italian Coffee Service Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website, purchase from our website, or opt in to our mailing list.


Information we collect about you

We collect information about you when you:
Request a price for spare parts, repair or a servicel
Voluntarily subscribe to our mailing list;
Voluntarily complete customer surveys, provide feedback and participate in promotions and competitions; and/or Use our website.

This information may include:
Email address
IP address

How we collect personal information

We collect personal data in the following ways, always with your consent:
Through mailing list opt-in forms.

How we store your information

We store your personal data using secure servers and third party data processors. These include:
Google – form hosting, email, document storage and analytics

When we export your data to local servers for processing, we delete any temporary local copies as soon as processing is complete.

Through our use of these data processors, your personal information may be transferred internationally. Where this is the case, we do our best to ensure that the data processors are compliant with data protection rules.

If you do not open a mailout from us in 36 months, we will remove you from our list and we will email you to let you know you have done this, together with an option to re-subscribe.

How we use your information

We collect information about you to process your order and manage the services we provide to you. The lawful basis for this processing is the contract formed by the transaction.

If you opt-in to receive mailouts from us, we will email you about news, updates, and other products and services we think may be of use to you. The lawful basis for this processing is consent. We may use your information to provide you with targeted content, information and offers. We will not share your information for marketing purposes.

We may share, transfer or disclose your information to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event. We will inform you where any such processing is required by law. Where appropriate, before transferring or disclosing your information to a third party, we will require the third party to take adequate precautions to protect your information and to comply with applicable laws.


We would like to send you news, updates and information about our activities which may be of interest to you. If you have consented to receive mailouts, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. You can do this by unsubscribing using the link in the footer of every email we send to you. Alternatively, if you no longer wish to be contacted for marketing purposes, and/or you would like your personal data to be removed permanently, please email or write to us at the below address.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the below address.

We want to make sure that your personal information is accurate and up to date. You can correct the information we hold about you by clicking “update subscription preferences” in the footer of any mailouts we send to you, or by emailing us or writing to us at the below address.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and compile statistical reports on website activity.

We may also use this information for the purposes of targeting marketing messages on third party platforms including Facebook, Twitter, and Google.

For further information, visit and

You can set your browser not to accept cookies and the above websites explain how to remove cookies from your browser. However please note that in some cases, some website features may not function without cookies switched on.

Third parties

In collecting, storing, and processing your data, we may use the following data processors:
Google Analytics

We maintain data processing agreements with each of these data processors to protect the security of your data.

Other websites

Our website may contain links to other websites. This privacy policy only applies to When you click through to other websites, you should be aware of their privacy policies.


International transfer of information

If you are visiting this website from a country other than United Kingdom, this may result in the transfer of information across international boundaries.


Changes to our privacy policy

We review our privacy policy regularly and we will place any updates on this webpage. This privacy policy was last updated on 1st January, 2021.

How to contact us

Please contact us if you have questions about our privacy policy or information we hold about you:

Italian Coffee Service Ltd

Unit M
Stonebridge Court
Alfred Street South

24 Hour Rapid Response

Rapid Response

We respond to all our enquiries within a 24 hour period and we will collect and deliver your coffee machine nationwide.

Dedicated delivery to your doorstep throughout most of England and Wales.

Pickup & Dropoff

Our dedictaed driver calls to homes and workplaces throughout most of England and Wales - ensuring no breakages.

We provide a 6 month guarantee on all replacement parts to enusre you will always have access to fresh coffee

Peace Of Mind

We guarantee all newly fitted replacement parts in your machine for 6 months giving you complete peace of mind.